FAQS | Kal Pads

1

Q: Can you keep customer design and product information confidential?

A: We strictly implement confidentiality agreements for all customized projects. We will never disclose, resell or display clients’ exclusive designs, brand patterns and private mold products to third parties.

2

Q: Do you undertake large-scale corporate gift customization orders?

A: We have rich experience in corporate promotional gift customization, supporting large-batch customized mouse pads and desk mats for enterprise branding, activity gifts and employee benefits.

3

Q: What languages can your business team communicate in?

A: Our core business team is proficient in English, and we support multilingual translation communication to serve global clients from different regions efficiently.

4

Q: Can you provide customized project solution reports?

A: For large customized orders and brand cooperation projects, we can provide complete project solution reports, including production plans, process schemes, quality standards and delivery schedules.

5

Q: What is your warranty or return policy?

A: We stand behind the quality of our products. For any manufacturing defects confirmed upon receipt, we offer replacements. Detailed claims and return procedures will be specified in our contract to ensure a clear and fair process for both parties.

6

Q: How do you ensure product quality?

A: Quality control is integrated at every stage: incoming material inspection, in-process production checks, and a final random inspection before shipment. We can provide inspection reports and are open to discussing third-party inspection arrangements (e.g., SGS, BV) at the client’s request.

7

Q: How to arrange sample shipping?

A: Samples are usually delivered by international express (DHL/UPS/FedEx). We can provide the tracking number in real time after delivery, and you can check the sample logistics status online at any time.

8

Q: What are my shipping options?

A: We have extensive experience in global logistics and can ship via sea (FCL/LCL), air, or express couriers (DHL, UPS, FedEx). We will recommend the most cost-effective and efficient solution based on your order volume, destination, and timeline. We can handle shipping arrangements to the port of destination or arrange door-to-door delivery (DDP) as needed.

9

Q: What is your typical production lead time?

A: Lead time depends on order quantity and customization complexity. Typically, it takes 15-30 days after sample confirmation and deposit payment. We will provide a precise schedule for your project.

10

Q: Do you provide free samples?

A: We provide sample services for custom projects. Sample fees are generally charged but can be refunded upon confirmation of a subsequent bulk order. Shipping costs for samples are borne by the client.

11

Q: What are your payment terms?

A: We support various secure payment methods, including Telegraphic Transfer (T/T), Letter of Credit (L/C), and online payment platforms. Common terms are 30% deposit with order confirmation and 70% balance before shipment.

12

Q: What certifications do your products and factory hold?

A: We adhere to international standards. Our factory is certified by BSCI and ISO 9001. Our products regularly pass stringent tests including ROHS, REACH, Prop 65 (CA65), AZO-Free, CE, and FCC. We have also successfully undergone third-party inspections for major global retailers.

13

Q: Can I customize the design, size, and material?

A: Absolutely. Customization is our strength. Our dedicated R&D team can work with you to develop products based on your specific requirements for design, printing (sublimation, screen printing, etc.), size, thickness, and material (e.g., cloth, rubber, PVC, microfiber).

14

Q: Do you support virtual factory tours for overseas clients?

A: Yes, we provide free one-on-one virtual factory tours via video call. You can observe our production lines, QC workshops, warehouse facilities and production processes in real time without on-site visits.

15

Q: What is your warranty or return policy?

A: We stand behind the quality of our products. For any manufacturing defects confirmed upon receipt, we offer replacements. Detailed claims and return procedures will be specified in our contract to ensure a clear and fair process for both parties.

16

Q: Are you a factory or a trading company?

A: We are a certified factory with two decades of experience. Founded in 2005, we control the entire manufacturing process in-house, from R&D and material sourcing to production and quality control. You can find factory audit reports and virtual tour videos on our website for verification.

17

Q：What is your Minimum Order Quantity (MOQ)?

A: We offer flexible MOQs to cater to both startups and established businesses. For standard items, the MOQ can be as low as 500 pieces. We also accept trial orders for new partnerships. Specific MOQs depend on the product design and material selection.

18

Q:How do you ensure product quality?

Quality control is integrated at every stage: incoming material inspection, in-process production checks, and a final random inspection before shipment. We can provide inspection reports and are open to discussing third-party inspection arrangements (e.g., SGS, BV) at the client’s request.

19

Q:What certifications do your products and factory hold?

A: We adhere to international standards. Our factory is certified by BSCI and ISO 9001. Our products regularly pass stringent tests including ROHS, REACH, Prop 65 (CA65), AZO-Free, CE, and FCC. We have also successfully undergone third-party inspections for major global retailers.

20

Q：What services do you offer?

We offer comprehensive OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. You can provide your own specifications (OEM), or collaborate with our professional design team to create custom products from concept to completion (ODM), including custom shapes, sizes, materials, and packaging.

21

Q: Can I customize the design, size, and material?

A: Absolutely. Customization is our strength. Our dedicated R&D team can work with you to develop products based on your specific requirements for design, printing (sublimation, screen printing, etc.), size, thickness, and material (e.g., cloth, rubber, PVC, microfiber).

22

Q: What certifications do your products and factory hold?

A: We adhere to international standards. Our factory is certified by BSCI and ISO 9001. Our products regularly pass stringent tests including ROHS, REACH, Prop 65 (CA65), AZO-Free, CE, and FCC. We have also successfully undergone third-party inspections for major global retailers.

23

Q: What are my shipping options?

A: We have extensive experience in global logistics and can ship via sea (FCL/LCL), air, or express couriers (DHL, UPS, FedEx). We will recommend the most cost-effective and efficient solution based on your order volume, destination, and timeline. We can handle shipping arrangements to the port of destination or arrange door-to-door delivery (DDP) as needed.

24

Q: What are your payment terms?

A: We support various secure payment methods, including Telegraphic Transfer (T/T), Letter of Credit (L/C), and online payment platforms. Common terms are 30% deposit with order confirmation and 70% balance before shipment.

25

Q: Do you provide free samples?

A: We provide sample services for custom projects. Sample fees are generally charged but can be refunded upon confirmation of a subsequent bulk order. Shipping costs for samples are borne by the client.

26

Q: What is your typical production lead time?

A: Lead time depends on order quantity and customization complexity. Typically, it takes 15-30 days after sample confirmation and deposit payment. We will provide a precise schedule for your project.